Class: Telerivet::ContactServiceState

Inherits:
Entity
  • Object
show all
Defined in:
lib/telerivet/contactservicestate.rb

Overview

Represents the current state of a particular contact for a particular Telerivet service.

Some automated services (including polls) are ‘stateful’. For polls, Telerivet needs to keep track of which question the contact is currently answering, and stores store the ID of each contact’s current question (e.g. ‘q1’ or ‘q2’) as the ID of the contact’s state for the poll service. Any type of conversation-like service will also need to store state for each contact.

For this type of entity, the ‘id’ field is NOT a read-only unique ID (unlike all other types of entities). Instead it is an arbitrary string that identifies the contact’s current state within your poll/conversation; many contacts may have the same state ID, and it may change over time. Additional custom fields may be stored in the ‘vars’.

Initially, the state ‘id’ for any contact is null. When saving the state, setting the ‘id’ to null is equivalent to resetting the state (so all ‘vars’ will be deleted); if you want to save custom variables, the state ‘id’ must be non-null.

Many Telerivet services are stateless, such as auto-replies or keyword-based services where the behavior only depends on the current message, and not any previous messages sent by the same contact. Telerivet doesn’t store any state for contacts that interact with stateless services.

Fields:

- id (string, max 63 characters)
    * Arbitrary string representing the contact's current state for this service, e.g.
        'q1', 'q2', etc.
    * Updatable via API

- contact_id
    * ID of the contact
    * Read-only

- service_id
    * ID of the service
    * Read-only

- vars (Hash)
    * Custom variables stored for this contact/service state. Variable names may be up to
        32 characters in length and can contain the characters a-z, A-Z, 0-9, and _.
        Values may be strings, numbers, or boolean (true/false).
        String values may be up to 4096 bytes in length when encoded as UTF-8.
        Up to 100 variables are supported per object.
        Setting a variable to null will delete the variable.
    * Updatable via API

- time_created (UNIX timestamp)
    * Time the state was first created in Telerivet
    * Read-only

- time_updated (UNIX timestamp)
    * Time the state was last updated in Telerivet
    * Read-only

- project_id
    * ID of the project this contact/service state belongs to
    * Read-only

Instance Method Summary collapse

Methods inherited from Entity

#get, #initialize, #load, #set, #set_data, #to_s, #vars

Constructor Details

This class inherits a constructor from Telerivet::Entity

Instance Method Details

#contact_id ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 87

def contact_id
    get('contact_id')
end

#get_base_api_path ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 107

def get_base_api_path()
    "/projects/#{get('project_id')}/services/#{get('service_id')}/states/#{get('contact_id')}"
end

#id ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 79

def id
    get('id')
end

#id=(value) ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 83

def id=(value)
    set('id', value)
end

#project_id ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 103

def project_id
    get('project_id')
end

#reset ⇒ Object

Resets the state for this contact for this service.



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# File 'lib/telerivet/contactservicestate.rb', line 75

def reset()
    @api.do_request("DELETE", get_base_api_path())
end

#save ⇒ Object

Saves the state id and any custom variables for this contact. If the state id is null, this is equivalent to calling reset().



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# File 'lib/telerivet/contactservicestate.rb', line 68

def save()
    super
end

#service_id ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 91

def service_id
    get('service_id')
end

#time_created ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 95

def time_created
    get('time_created')
end

#time_updated ⇒ Object 



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# File 'lib/telerivet/contactservicestate.rb', line 99

def time_updated
    get('time_updated')
end