Class: Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig

Inherits:

Object

Object
Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig

show all

Extended by:: Protobuf::MessageExts::ClassMethods

Includes:: Protobuf::MessageExts

Defined in:: proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb

Overview

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation.

Currently, this feature is not general available, please contact Google to get access.

Defined Under Namespace

Classes: LivePersonConfig, SalesforceLiveAgentConfig

Instance Attribute Summary collapse

Instance Attribute Details

#live_person_config ⇒ `::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig`

Returns Uses LivePerson.

Note: The following fields are mutually exclusive: live_person_config, salesforce_live_agent_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

Returns:

(::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig) —
Uses LivePerson.

Note: The following fields are mutually exclusive: live_person_config, salesforce_live_agent_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 609

class HumanAgentHandoffConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Configuration specific to [LivePerson](https://www.liveperson.com).
  # @!attribute [rw] account_number
  #   @return [::String]
  #     Required. Account number of the LivePerson account to connect. This is
  #     the account number you input at the login page.
  class LivePersonConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Configuration specific to Salesforce Live Agent.
  # @!attribute [rw] organization_id
  #   @return [::String]
  #     Required. The organization ID of the Salesforce account.
  # @!attribute [rw] deployment_id
  #   @return [::String]
  #     Required. Live Agent deployment ID.
  # @!attribute [rw] button_id
  #   @return [::String]
  #     Required. Live Agent chat button ID.
  # @!attribute [rw] endpoint_domain
  #   @return [::String]
  #     Required. Domain of the Live Agent endpoint for this agent. You can find
  #     the endpoint URL in the `Live Agent settings` page. For example if URL
  #     has the form https://d.la4-c2-phx.salesforceliveagent.com/...,
  #     you should fill in d.la4-c2-phx.salesforceliveagent.com.
  class SalesforceLiveAgentConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#salesforce_live_agent_config ⇒ `::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig`

Returns Uses Salesforce Live Agent.

Note: The following fields are mutually exclusive: salesforce_live_agent_config, live_person_config. If a field in that set is populated, all other fields in the set will automatically be cleared.