Class: Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

Overview

The measure related to conversations.

Defined Under Namespace

Classes: QaTagScore

Instance Attribute Summary collapse

Instance Attribute Details

#average_agent_sentiment_score::Float

Returns The average agent's sentiment score.

Returns:

  • (::Float)

    The average agent's sentiment score.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_client_sentiment_score::Float

Returns The average client's sentiment score.

Returns:

  • (::Float)

    The average client's sentiment score.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_customer_satisfaction_rating::Float

Returns The average customer satisfaction rating.

Returns:

  • (::Float)

    The average customer satisfaction rating.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_duration::Google::Protobuf::Duration

Returns The average duration.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_qa_normalized_score::Float

Returns Average QA normalized score. Will exclude 0's in average calculation.

Returns:

  • (::Float)

    Average QA normalized score. Will exclude 0's in average calculation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_qa_question_normalized_score::Float

Returns Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

Returns:

  • (::Float)

    Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_silence_percentage::Float

Returns The average silence percentage.

Returns:

  • (::Float)

    The average silence percentage.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_turn_count::Float

Returns The average turn count.

Returns:

  • (::Float)

    The average turn count.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#conversation_count::Integer

Returns The conversation count.

Returns:

  • (::Integer)

    The conversation count.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#qa_tag_scores::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>

Returns Average QA normalized score for all the tags.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652

class ConversationMeasure
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Average QA normalized score for the tag.
  # @!attribute [rw] tag
  #   @return [::String]
  #     Tag name.
  # @!attribute [rw] average_tag_normalized_score
  #   @return [::Float]
  #     Average tag normalized score per tag.
  class QaTagScore
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end