Class: Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure
- Inherits:
-
Object
- Object
- Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure
- Extended by:
- Protobuf::MessageExts::ClassMethods
- Includes:
- Protobuf::MessageExts
- Defined in:
- proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb
Overview
The measure related to conversations.
Defined Under Namespace
Classes: QaTagScore
Instance Attribute Summary collapse
-
#average_agent_sentiment_score ⇒ ::Float
The average agent's sentiment score.
-
#average_client_sentiment_score ⇒ ::Float
The average client's sentiment score.
-
#average_customer_satisfaction_rating ⇒ ::Float
The average customer satisfaction rating.
-
#average_duration ⇒ ::Google::Protobuf::Duration
The average duration.
-
#average_qa_normalized_score ⇒ ::Float
Average QA normalized score.
-
#average_qa_question_normalized_score ⇒ ::Float
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard.
-
#average_silence_percentage ⇒ ::Float
The average silence percentage.
-
#average_turn_count ⇒ ::Float
The average turn count.
-
#conversation_count ⇒ ::Integer
The conversation count.
-
#qa_tag_scores ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>
Average QA normalized score for all the tags.
Instance Attribute Details
#average_agent_sentiment_score ⇒ ::Float
Returns The average agent's sentiment score.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_client_sentiment_score ⇒ ::Float
Returns The average client's sentiment score.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_customer_satisfaction_rating ⇒ ::Float
Returns The average customer satisfaction rating.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_duration ⇒ ::Google::Protobuf::Duration
Returns The average duration.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_qa_normalized_score ⇒ ::Float
Returns Average QA normalized score. Will exclude 0's in average calculation.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_qa_question_normalized_score ⇒ ::Float
Returns Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_silence_percentage ⇒ ::Float
Returns The average silence percentage.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#average_turn_count ⇒ ::Float
Returns The average turn count.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#conversation_count ⇒ ::Integer
Returns The conversation count.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |
#qa_tag_scores ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>
Returns Average QA normalized score for all the tags.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1652 class ConversationMeasure include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Average QA normalized score for the tag. # @!attribute [rw] tag # @return [::String] # Tag name. # @!attribute [rw] average_tag_normalized_score # @return [::Float] # Average tag normalized score per tag. class QaTagScore include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end |