Class: Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

Defined Under Namespace

Modules: SourceType

Instance Attribute Summary collapse

Instance Attribute Details

#normalized_score ⇒ ::Float

Returns The normalized score, which is the score divided by the potential score.

Returns:

  • (::Float) —

    The normalized score, which is the score divided by the potential score.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2148

class ScoreSource
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # What created the score.
  module SourceType
    # Source type is unspecified.
    SOURCE_TYPE_UNSPECIFIED = 0

    # Score is derived only from system-generated answers.
    SYSTEM_GENERATED_ONLY = 1

    # Score is derived from both system-generated answers, and includes
    # any manual edits if they exist.
    INCLUDES_MANUAL_EDITS = 2
  end
end

#potential_score ⇒ ::Float

Returns The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

Returns:

  • (::Float) —

    The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2148

class ScoreSource
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # What created the score.
  module SourceType
    # Source type is unspecified.
    SOURCE_TYPE_UNSPECIFIED = 0

    # Score is derived only from system-generated answers.
    SYSTEM_GENERATED_ONLY = 1

    # Score is derived from both system-generated answers, and includes
    # any manual edits if they exist.
    INCLUDES_MANUAL_EDITS = 2
  end
end

#qa_tag_results ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>

Returns Collection of tags and their scores.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2148

class ScoreSource
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # What created the score.
  module SourceType
    # Source type is unspecified.
    SOURCE_TYPE_UNSPECIFIED = 0

    # Score is derived only from system-generated answers.
    SYSTEM_GENERATED_ONLY = 1

    # Score is derived from both system-generated answers, and includes
    # any manual edits if they exist.
    INCLUDES_MANUAL_EDITS = 2
  end
end

#score ⇒ ::Float

Returns The overall numerical score of the result.

Returns:

  • (::Float) —

    The overall numerical score of the result.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2148

class ScoreSource
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # What created the score.
  module SourceType
    # Source type is unspecified.
    SOURCE_TYPE_UNSPECIFIED = 0

    # Score is derived only from system-generated answers.
    SYSTEM_GENERATED_ONLY = 1

    # Score is derived from both system-generated answers, and includes
    # any manual edits if they exist.
    INCLUDES_MANUAL_EDITS = 2
  end
end

#source_type ⇒ ::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType

Returns What created the score.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2148

class ScoreSource
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # What created the score.
  module SourceType
    # Source type is unspecified.
    SOURCE_TYPE_UNSPECIFIED = 0

    # Score is derived only from system-generated answers.
    SYSTEM_GENERATED_ONLY = 1

    # Score is derived from both system-generated answers, and includes
    # any manual edits if they exist.
    INCLUDES_MANUAL_EDITS = 2
  end
end