Class: Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

Call-specific metadata created during analysis.

Defined Under Namespace

Classes: EntitiesEntry, IntentsEntry, PhraseMatchersEntry

Instance Attribute Summary collapse

Instance Attribute Details

#annotations ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>

Returns A list of call annotations that apply to this call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#entities ⇒ ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}

Returns All the entities in the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#intents ⇒ ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}

Returns All the matched intents in the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#issue_model_result ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult

Returns Overall conversation-level issue modeling result.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#phrase_matchers ⇒ ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}

Returns All the matched phrase matchers in the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#qa_scorecard_results ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>

Returns Results of scoring QaScorecards.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#sentiments ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>

Returns Overall conversation-level sentiment for each channel of the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#silence ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence

Returns Overall conversation-level silence during the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 380

class CallAnalysisMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
  class EntitiesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
  class IntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
  class PhraseMatchersEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end