Module: Google::Cloud::Dialogflow::V2::SummarizationSection::Type

Defined in:

proto_docs/google/cloud/dialogflow/v2/generator.rb

Overview

Type enum of the summarization sections.

Constant Summary

TYPE_UNSPECIFIED =

Undefined section type, does not return anything.

0

SITUATION =

What the customer needs help with or has question about. Section name: "situation".

1

ACTION =

What the agent does to help the customer. Section name: "action".

2

RESOLUTION =

Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".

3

REASON_FOR_CANCELLATION =

Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".

4

CUSTOMER_SATISFACTION =

"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".

5

ENTITIES =

Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".

6

CUSTOMER_DEFINED =

Customer defined sections.

7

SITUATION_CONCISE =

Concise version of the situation section. This type is only available if type SITUATION is not selected.

9

ACTION_CONCISE =

Concise version of the action section. This type is only available if type ACTION is not selected.

10